See everything. Miss nothing.
Live wallboards and scheduled reports you can shape around your business, all in one place.
Live wallboards, your way
Monitor key metrics in real time, built from scratch or from a wide range of templates.
Monitor key metrics in real time, built from scratch or from a wide range of templates.
Everything on one screen
Display multiple queues and users on a single screen, or add multiple pages.
Display multiple queues and users on a single screen, or add multiple pages.
The full picture
Combine inbound and outbound statistics on a single wallboard.
Combine inbound and outbound statistics on a single wallboard.
Alerts that keep you on target
Auto-alerts against your service level agreements or other targets.
Auto-alerts against your service level agreements or other targets.
Make it your own
Customise almost any element of your reports and wallboards, from colours to fonts.
Customise almost any element of your reports and wallboards, from colours to fonts.
Cut through the noise
Leverage only the data that matters most to your business objectives.
Leverage only the data that matters most to your business objectives.
Granular detail
Focus on queues, users and groups, with inbound and outbound data.
Focus on queues, users and groups, with inbound and outbound data.
Spot trends over time
Detailed reports help business leaders track historical trends.
Detailed reports help business leaders track historical trends.
A wealth of datasets
Choose from editable datasets and filter by queue, user, call direction or answer status.
Choose from editable datasets and filter by queue, user, call direction or answer status.
Track what counts
Call, ring and wait times, answer rates, user occupancy and more.
Call, ring and wait times, answer rates, user occupancy and more.
Reports on a schedule
Schedule reports from hourly to yearly, with customisable time frames.
Schedule reports from hourly to yearly, with customisable time frames.
Share it your way
Download CSV or PDF records, or share reports via scheduled emails.
Download CSV or PDF records, or share reports via scheduled emails.
Your performance, live.
Build live wallboards that monitor calls, queues and agents in real time. Combine inbound and outbound stats on one screen, set auto-alerts against your service level targets, and customise everything from colours to fonts.
Build live wallboards that monitor calls, queues and agents in real time. Combine inbound and outbound stats on one screen, set auto-alerts against your service level targets, and customise everything from colours to fonts.
Start from a template.
Build from scratch or choose from a wide range of wallboard templates. Show multiple queues and users on one screen, add extra pages, and make it yours with your own colours and fonts.
Build from scratch or choose from a wide range of wallboard templates. Show multiple queues and users on one screen, add extra pages, and make it yours with your own colours and fonts.
Reports that run themselves.
Schedule reports from hourly to yearly and have them emailed straight to the people who need them, or download them as CSV or PDF.
Ready to see it in action? Get in touch and we'll show you what VoCALLOne PRO Advanced Analytics can do for you.
0333 006 9703
