VoCALL Business Cloud Telephony

VoCALL Business* is an affordable and configurable unified telecoms solution.  VoCALL provides advanced call function capabilities and is fully configurable and scalable. With VoCALL Business, remote users can access their office seamlessly from any location and all calls between offices and remote workers are free of charge.

*Powered by Callswitch

VoCALL Business has an extensive range of advanced call handling and management features, all operated through an easy-to-use interface. From simple call transfer to complex call queues, from voicemail to encrypted call recording and management, VoCALL Business ensures you’re always in touch and never miss a call.

VoCALL’s powerful desktop and mobile applications enable you to take your business communications to a whole new level. They will enhance and simplify your day-to-day communications experience.

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Apps that connect you

The Communicator soft client is your window into the VoCALL platform,

enabling your employees to communicate and collaborate however they wish, on any device, and from wherever they’re working.

Communicator is available for desktop (Windows and Mac OS), and mobile (iOS and Android), delivering a host of communication and collaboration features within a single, intuitive pane:

  •  Softphone
  • Video
  • Instant messaging
  • Group conferencing
  • Screen sharing
  • Document sharing
  • Click-to-dial

Connect with your CRM

VoCALL is plug-and-play ready for integration with Salesforce, Microsoft Dynamics, Sugar CRM, HubSpot, Zendesk, Bullhorn, Pipedrive, and more, with new integrations coming on-stream regularly. Of course, other web-based, CRMs are also catered for, offering both click-to-dial and ‘screen pop’ functionality.
We also offer voice integration with Microsoft Teams, delivering a cost-effective and resilient solution for hosted telephony in a Microsoft world.

Call Recording and Compliance

VoCALL Business can be enabled for native cloud-based call recording, offering a 90-day rolling archive of calls, complete with secure cloud storage, and options for archiving. Should you need to retain copies of call recordings beyond the previous 90 days, the platform enables you to archive recordings to your own Amazon S3, Google Drive, or Dropbox storage solution.

If you’re operating in a regulated industry and need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer a fully compliant, cloud based call recording and analytics platform – Atmos. 

The Atmos platform comes complete with advanced search and retrieval, 256 bit encryption, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite.

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VoCALL for Teams

Leverage our powerful UCaaS infrastructure and features to provide an enhanced voice solution for your Microsoft Teams users.

 

For businesses who use Microsoft 365 for productivity and collaboration, VoCALL for Teams allows your employees to use Teams desktop and mobile applications to make and receive voice calls without clicking out to other consoles, giving the productivity benefit of having a single application to handle all channels of communication. 

 

Best of all, Teams users sit within your VoCALL solution seamlessly alongside users who prefer to make use of our Communicator applications or desk phones – meaning genuine endpoint flexibility.

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Advanced Features

Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.

Seemless Implementation

Porting and provisioning carried out by our in-house UK team, with no specialist training required for users or administrators.

Soft/Mobile Clients

Our Communicator client supports desktop (Windows & Mac), plus mobile apps for iOS and Android.

Click to Dial

Dial with ease through our Communicator app wherever you see a number on-screen.

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Instant Messaging

Chat with colleagues and share files instantly.

Voice and Video Conferencing

Collaborate with colleagues using voice and video through our Communicator app.