VoCALLOne Cloud Telephony*
VoCALLOne is an affordable, fully customisable telecoms solution built to fit your business. Whether you’re a growing SME or an established organisation, VoCALLOne gives you the flexibility, reliability, and control you need to communicate professionally.
Built Around Your Business
VoCALLOne is completely configurable and scalable, allowing your phone system to grow as your business grows. From simple call handling to advanced features, you choose exactly what you need — nothing more, nothing less.
Advanced Call Features as Standard
Enjoy powerful call management tools that help your team stay connected and responsive, including intelligent call routing, voicemail, call groups, and more — all designed to improve how customers interact with your business.
Better Communication for Your Customers
With VoCALLOne, your customers benefit from clearer, more efficient communication with your team, helping you deliver a more professional and consistent experience every time they call.
UK Calls Included
Calls to UK geographic and mobile numbers are completely free**, helping you reduce costs while maintaining high-quality business communications.*
*Powered by CallswitchOne
**Subject to termsTailored for SMEs and large companies alike, VoCALLOne PRO* provides a comprehensive range of telephony solutions, from straightforward voice communication to advanced features that ensure full compliance with industry regulations.
Whether you need basic telephony services or a robust system that integrates seamlessly with your existing infrastructure, VoCALLOne PRO* is designed to adapt to your business needs, offering the flexibility and reliability necessary to support your growth and success. By choosing VoCALLOne PRO* you're equipping your business with the tools to stay competitive in a rapidly changing market, ensuring that communication is never a barrier to achieving your goals.
VoCALLOne has an extensive range of advanced call handling and management features, all operated through an easy-to-use interface. From simple call transfer to complex call queues, from voicemail to encrypted call recording and management, VoCALLOne ensures you’re always in touch and never miss a call.
VoCALLOne’s powerful desktop and mobile applications enable you to take your business communications to a whole new level. They will enhance and simplify your day-to-day communications experience.
Apps that connect you
The PulseHD soft client is your window into the VoCALLOne platform, enabling your employees to communicate and collaborate however they wish, on any device, and from wherever they’re working.
Communicator is available for desktop (Windows and Mac OS), and mobile (iOS and Android), delivering a host of communication and collaboration features within a single, intuitive pane:
- Softphone
- Video
- Instant messaging
- Group conferencing
- Screen sharing
- Document sharing
- Click-to-dial.
Connect with your CRM
VoCALLOne is plug-and-play ready for integration with Salesforce, Microsoft Dynamics, Sugar CRM, HubSpot, Zendesk, Bullhorn, Pipedrive, and more, with new integrations coming on-stream regularly. Of course, other web-based, CRMs are also catered for, offering both click-to-dial and ‘screen pop’ functionality.
We also offer voice integration with Microsoft Teams, delivering a cost-effective and resilient solution for hosted telephony in a Microsoft world.
Call Recording and Compliance
VoCALLOne can be enabled for native cloud-based call recording, offering a 90-day rolling archive of calls, complete with secure cloud storage, and options for archiving. Should you need to retain copies of call recordings beyond the previous 90 days, the platform enables you to archive recordings to your own Amazon S3, Google Drive, or Dropbox storage solution.
If you’re operating in a regulated industry and need to adhere to strict compliance requirements, such as MiFID II or PCI, we also offer a fully compliant, cloud based call recording and analytics platform – Atmos.
The Atmos platform comes complete with advanced search and retrieval, 256 bit encryption, long-term immutable storage, and payment platform integration, delivering the ultimate telephony compliance suite.
VoCALLOne for Teams
Leverage our powerful UCaaS infrastructure and features to provide an enhanced voice solution for your Microsoft Teams users.
For businesses who use Microsoft 365 for productivity and collaboration, VoCALLOne for Teams allows your employees to use Teams desktop and mobile applications to make and receive voice calls without clicking out to other consoles, giving the productivity benefit of having a single application to handle all channels of communication.
Best of all, Teams users sit within your VoCALLOne solution seamlessly alongside users who prefer to make use of our Communicator applications or desk phones – meaning genuine endpoint flexibility.
Advanced Features
Deliver an enhanced experience for inbound calls, with IVRs, auto-attendant, call queue and on-hold music.
Seemless Implementation
Porting and provisioning carried out by our in-house UK team, with no specialist training required for users or administrators.
Soft/Mobile Clients
Our Communicator client supports desktop (Windows & Mac), plus mobile apps for iOS and Android.
Click to Dial
Dial with ease through our Communicator app wherever you see a number on-screen.
Instant Messaging
Chat with colleagues and share files instantly.
Voice and Video Conferencing
Collaborate with colleagues using voice and video through our PulseHD app.
