Vocallity Limited is a member of the Federation of Communication Services (FCS).
Ofcom requires every public communications provider in the UK to provide its customers with an approved Code of Practice.
Vocallity Limited is a member of the Ombudsman Dispute Resolution Service.
We make every effort to ensure that our customers are happy with the level of service, and the products and service they receive from us. However, despite our best efforts, things can go wrong. We take customer complaints very seriously and aim to resolve them quickly and efficiently.
Our Code of Practice on Complaint Handling and Dispute Resolution explains how customers can complain. The code also provides information on how we deal with complaints and your right to take unresolved complaints to Alternative Dispute Resolution. You can download a copy of our Complaints code below. Alternatively, copies are available free of charge and on request by calling us on 0333 006 9703.